It is a process used to determine the needs and expectations of a new product. It involves frequent communication with the stakeholders and end-users of the product to define expectations, resolve conflicts, and document all the key requirements.

Test design is a process that defines how testing has to be done. It involves the process of identifying the testing techniques, test scenarios, test cases, test data, and expected test results.

Quality Assurance Report (QA Report) keeps track of errors and best practices identified during an audit. This helps detect possible process gaps, create solid action plans to prevent recurring issues which may result in an escalation, and recognize a job well done.